I. PRIVACY POLICY AND STATEMENT

Webpackage collects basic client information to make your support experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

General Browsing:
Webpackage gathers navigational information about where you go on our Web site. This information allows us to see which areas are most visited. This helps us improve the quality of visitors’ online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site).

Disclosure of Personal Information:
Any information you provide to us at this site when you establish or update an account, purchase credits online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable Webpackage to deliver services to you. To ensure compliance with federal law, Webpackage does not maintain information provided by children under the age of 16.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

Webpackage does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Use of Cookies:
Webpackage uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow Webpackage to make our sites more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by Webpackage to help track your clicks as you go through the pages within an Webpackage Web site. In addition, Webpackage uses cookies to help keep track of support requests and to tell us whether you have previously visited a Webpackage website. This allows registered users to avoid reentering information upon every new visit to our site.

Updating Personal Information:
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

Use of Forums / Discussion Boards:
None of the information contained on our Website is medical, legal, business, or other advice or opinion of Webpackage. Any opinion expressed via this service is that of its author. Users are reminded that postings are automatic, instantaneous, and are not pre-reviewed. Additional facts and information on legal or other developments may affect the subjects discussed. Confidential information should not be discussed. Webpackage assumes no responsibility for the content or consequences, direct or indirect, of communications by users.

Links:
For your convenience, our Web site may contain links to other sites. Webpackage is not responsible for the privacy practices or the content of such Web sites.

Questions/Changes in Policy:
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about Webpackage.

Webpackage believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Web site.

II. TERMS AND CONDITIONS (TAC)

In order to maintain our system integrity and resources we expect our customers to act responsibly. When you use any Webpackage services, in any form, you automatically agree to the following Conditions.

We reserves the right to suspend or cancel a customer's access to any or all services we provided when we decide that the account has been inappropriately used. In short:

• No adult content (Pornography)
• No online gambling
• No Spam, No unsolicited e-mailing
• No Warez, cracks, copyright infringement
• No Server abuse -Any attempt to undermine or cause harm to a server, or customer, of us is strictly prohibited.
• No Unauthorized use of other people's accounts or computers
• No IRC Chat Rooms - We do not allow clients to install their own chat rooms of any kind, without approving it with the Support Team.
• Background Running Programs - Prior approval required for any programs to run continually in the background. NO IRC chat will be approved, FlashChat and MyPHPChat are two chat apps that have been approved.
• No IRC - We do not allow IRC or IRC bots to be operated on our servers.
• Payment Policies - All accounts are set up on a pre-pay basis. Setup fees are charged for all new accounts and major account changes. All pricing is guaranteed for the term of pre-payment. We reserves the right to change prices at any time, unless other terms have been agreed upon. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us using our on-line cancelation form for a request for termination of services.
• Cancellation Policy -We reserve the right to cancel service at any time. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)
• 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your hosting term, you will be given a full refund of the hosting amount excluding any application setup fees and overages.
• Domain Registration fees are not refundable at all.
• Lawful Purposes - We reserve the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited.
• Indemnification - Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, our agents, our customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold us harmless against liabilities arising out of;
  (1) any injury to person or property caused by any products sold or otherwise distributed in connection with our servers;
  (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  (3) copyright infringement and
  (4) any defective products sold to customer from our servers.
• Disclaimer: We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by our Web hosting service and our employees. We reserves the right to revise the policies at any time.
• All end-users, resellers and dedicated servers of us must adhere to the above policies.
• Failure to follow any term or condition will be grounds for immediate account deactivation.

III. BILLING POLICIES AND CYCLES

• All services [except for setup] will be prorated from the date of signup to the date of service activation.
• We offer billing via invoice or PayPal.
• All initial fees must be paid prior to server setup. These fees include:
  - Current month pro-rated amount
  - 2nd month of service
  - Any application or service setup fees + remaining 11 months hosting.
• Our billing cycle is collected annually. You will receive an invoice [or notification ] for service 1 month in advance of your term end.
• Invoices are due before the 1st of the month.
• Customer's data allowance includes all files in their home directory and all sub folders, including access_log files for the current and last month. In addition, all data in POP accounts are included as well. Customer's exceeding their allowed disk quota will be asked to clear files until within their limits, or upgrade to a package that allows for the kind of data being used. Accounts that go over and are not corrected by the billing cycle immediately following the notification will be automatically upgraded and/or charged the appropriate rate.
• All accounts not paid by the 15th of the month will be suspended. Suspended accounts will not be allowed any access to their servers.
• Accounts suspended and reactivated must pay all past due and current amounts and are subject to the following reactivation fees:
  - Shared Servers: $39 reactivation fee
  
• Accounts past due over 30 days cannot be reactivated. You must sign up for new service and pay the full setup fees associated with the server option you choose
• To cancel your account, if needed, you should use the cancellation form. All accounts requesting cancellation are terminated after confirmation, on the last day of the month.
• Any money paid in advance is non-refundable with the exception of the first two months payment which is covered by the 30 day money back guarantee.

Note: All billing correspondence [invoices, notifications, etc] is done via email. It is crucial that you maintain a current email address with us.

Our online billing system enables every customer to:

• Pay your bill(s) Online
• View your past and current billing history
• Make changes to your billing records [contact name, address, etc]
• Print out your invoices
• Select plain text / html email invoicing

Our service currently accepts payment, in US Dollars only, through the following sources:

• Money Order
• Check
• PayPal

You can contact our billing department via our support form. Please be sure to include your username on all billing correspondence.

IV. ADULT MATERIAL POLICY

Due to different cultures, material that is appropriate in some countries may not be appropriate in others. For this reason and many others, we maintain a strict "No Adult Material Policy" for all shared and dedicated hosting customers.

Webpackage defines "Adult Material" as any of the following:

1. Any photos or videos showing frontal nudity on either men or women.
2. Any photos or videos showing women's bare chests and nipples.
3. Any audio clips or text containing sexually explicit material.

1. Any sites with direct links to other sites containing such material.
2. Any site engaged in the sale of sexually explicit items.

Why does Webpackage not allow adult material on their servers?

Webpackage has the privilege of hosting many family sites including churches, chambers and many others. As one of Michigans's leading Web hosting services, we hope our policies will set new standards in the industry as to what kind of material is "acceptable".

As a customer, how would this policy benefit me?

Webpackage customers enjoy the assurance that if the IP addressing ever gets mixed up, their domain name will never pull up an adult site. In addition, Webpackage customers enjoy the consistently fast servers and clear network. Unlike other Web hosting facilities, we do not have our network congested with users downloading pornographic images.

Adult sites are completely legal... What about "freedom of speech"?

As a citizen of any country with freedom of speech, you have the choice of using another Web hosting facility to host your material. We do not take away the rights of any individual. Just because you can't buy whiskey at McDonalds, does not mean you can't buy whiskey at a liquor store.